Last Updated: 12 September 2025

This Privacy Policy describes the policies and procedures of Vihaanshika Tech Solutions (“Company,” “We,” “Us,” or “Our”) on the collection, use, and disclosure of your information when you use Sevak Matrimony (“Service”) and explains your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with capitalized initials have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service.

• Application/Website refers to Sevak Matrimony, available at https://sevakmatrimony.com.

• Company refers to Vihaanshika Tech Solutions.

• Country refers to: India.

• Device means any device that can access the Service, such as a computer, mobile phone, or tablet.

• Personal Data is any information that relates to an identified or identifiable individual.

• Paid Services means premium or subscription-based features offered on Sevak Matrimony.

• Service Provider means any natural or legal person who processes data on behalf of the Company (e.g., hosting providers, payment gateways).

• Usage Data refers to data collected automatically, such as IP address, browser details, and activity logs.

• You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

1. Personal Data

While using our Service, we may ask you to provide personally identifiable information, including but not limited to:

• Name, gender, date of birth, and community details

• Email address and phone number

• Address, City, State, ZIP/Postal code

• Education, profession, marital status, and other profile details

• Photographs and partner preferences voluntarily uploaded

2. Payment Information

When you purchase paid services, we collect transaction details through secure third-party payment gateways (e.g., Razorpay). We do not store your bank account or card details.

3. Usage Data

Automatically collected information such as your Device’s IP address, browser type, operating system, mobile device ID, and activity logs.

How We Use Your Personal Data

The Company may use your Personal Data for the following purposes:

• To provide and maintain the Service – including creating and managing your matrimonial profile.

• To manage your Account – allowing you to access premium features.

• For contract performance – processing your membership or paid services.

• To contact you – via email, SMS, or notifications regarding updates, offers, or support.

• To process payments – securely handling your purchases.

• To manage your requests – responding to queries or complaints.

• For analytics and improvements – analyzing usage to improve user experience.

• For legal and security reasons – preventing fraud or complying with laws.

Sharing Your Personal Data

We do not sell your personal information. Your data may be shared only in the following cases:

• With other registered members (as per your profile visibility settings).

• With service providers like hosting companies, payment gateways, or analytics tools.

• For business transfers (e.g., merger or acquisition of the Company).

• With your consent, for specific purposes.

Retention of Your Personal Data

We will retain your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data anytime by contacting us.

Payments & Refunds

• Payments for premium services are processed securely through third-party providers.

• Vihaanshika Tech Solutions does not store your payment details.

• Payments are non-refundable, unless otherwise specified in our Refund & Cancellation Policy.

Security of Your Data

We use appropriate technical and organizational measures to protect your data. However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

Children’s Privacy

Sevak Matrimony is strictly for individuals 18 years and older. We do not knowingly collect information from children under 18. If we learn that such data has been submitted, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Vihaanshika Tech Solutions

•  Email: support@sevakmatrimony.com
•  Phone: +91 7276 888 566
•  Website: https://sevakmatrimony.com/contactUs